Support that's right for you when you need it
We proactively manage your network as well as support your desktop and web applications. Our support team provides technical services for your entire IT infrastructure, from your desktops, laptops, servers, and printers all the way down to your mobile devices and the apps that run on them.
We provide basic user support for training materials, how-to guides, best practices, billing and invoicing. For more advanced users, we support brake-fix issues for developers and solution design issues for architects. Empowering each user maximizes usage and ensures your business is getting the most value.
Proactively monitoring your system helps minimize and troubleshoot service interruptions. Interruptions are never a good thing. If they do happen, we’re able to utilize the monitoring logs to resolve issues quickly and get you back online.
This can happen for a number of reasons and getting them working again takes away from employee productivity. Our product support includes troubleshooting software installs and compatibility issues as well as working with 3rd party vendors to rectify software, operating system, and driver issues so you don’t have to.
Many customers need 24/7 support but cannot justify the overhead. Our extended support hours are customizable to fit your needs. Whether you need IT support during business hours, all-day, or around the clock 24/7, we provide reliable and professional solutions that are affordable so you can focus on your business while we focus on your IT.
Your dedicated account manager will be your one point of contact. They will fully engage to ensure your needs are met with quarterly assessments, reporting on service consumption and utilization metrics for your account to proactively minimize service issues and time to resolution.